Returns & Exchanges

At Primitive Labs Research, we stand by the quality of our experimental apparel and offer a 30-day window for returns or exchanges on all unworn items. Ensure all original tags and packaging are intact to maintain eligibility for a full refund.

1

Initiate Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Package

Securely pack the items in their original garment bags and include the printed return authorization slip inside the box.

3

Ship Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection

Once received at our lab, our team will inspect the garments for wear and process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing