Returns & Exchanges
At Primitive Labs Research, we stand by the quality of our experimental apparel and offer a 30-day window for returns or exchanges on all unworn items. Ensure all original tags and packaging are intact to maintain eligibility for a full refund.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Package
Securely pack the items in their original garment bags and include the printed return authorization slip inside the box.
Ship Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection
Once received at our lab, our team will inspect the garments for wear and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing